Repairs and Returns

Comtrol provides repair services with a staff of trained technicians that can service your Comtrol hardware product in a timely manner. Use the following procedure:

1. Contact Technical Support for an RMA number (Return Merchandise Authorization)
   • E-mail us rma@comtrol.com or (EU) rma@comtrol.com
   • Or call us at +1.763.957.6000 or (EU) +44 3308 084 984

   Shipments will not be accepted without prior authorization.

2. Be ready to provide the following:
   • Contact information
   • Return shipping address
   • Model number
   • Serial number
   • Description of what is wrong
3. Ship the product(s) in original packaging (if possible) with the RMA number clearly printed on the outside of the package to:

   United States

   Comtrol Corporation
   Attention: RMA (+ RMA Number)
   100 Fifth Avenue NW New Brighton, MN 55112

   Europe

   Comtrol Corporation
   Attention: RMA (+ RMA Number)
   100 Fifth Avenue NW New Brighton, MN 55112